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CCTV Controller/Operator

Location

Manchester

Department

CCTV

Type

In Office

Salary

£13.97 Per Hour

Job Description

Posted on:

June 5, 2024

The CCTV Operator will develop and lead operational excellence and best practice; optimising our service and value offering to customers to achieve performance targets. You will bring innovation and leadership and ensure a high-performance culture within your remit. This is an active and visible role requiring strong leadership competence in addition to entrepreneurial ability. Customer interaction is significant and excellent relationship management skills are required.

This is for a new public space that’s destined to completely revive the Paddington area, both above and below ground, with a mix of shops, cafes, restaurants and bars, and an inviting piazza. This striking structure will be visible across the London skyline, and will feature 360,000 square feet of spacious, light-filled office space with views across London and 78,000 square feet of retail space. Visitors to the rooftop restaurant can dine, relax, and enjoy 270-degree panoramic vistas of Hyde Park, Westminster, and the City.

Information:

Position: CCTV Controller/Operator
Location: London (W2)
Pay Rate: £13.97 per hour
Hours: Average 42 hours per week
Shifts: 4 on 4 off – Days & Nights

Job Requirements:

SIA CCTV Licence required.
SIA Licence (DS or SG) required.
Corporate CCTV security experience required.
Excellent PC skills and Microsoft knowledge required.
Experience of working in a demanding, high-pressure environment
Excellent understanding of access control & CCTV systems
Customer focused, with a strong knowledge of customer service skills.
Demonstrate a strong aptitude for multi-tasking.
Excellent written and verbal communication
Self-motivated and able to work on own initiative.
Team player, who will support colleagues and provide ideas to improve service delivery.
Ability to think and act quickly in emergency incidents or under pressure.

Job Responsibilities:

Deliver and encourage outstanding customer service delivery.
Ensure that all security personnel always adhere to their duties and policies and procedures of the site, reporting any breach of these to the Control Supervisor
To monitor the CCTV cameras within the Security Control Room
Arrange for the collation and viewing of CCTV images in response to incident management, in line with the CCTV Code of Practice
Prepare and maintain the Security Control Room equipment for operational use and the Security Control Room is kept tidy.
To monitor, operate and report all Security Control Room technologies (intruder alarms, access control systems, BMS, fire alarm system, lift intercoms, lift monitoring stations)
To be conversant with all life safety systems and assist in responding to all emergencies promptly as illustrated in the Assignment Instructions
Inspect equipment for failures and faults, reporting these in line with procedures.
Maintain accurate daily electronic occurrence log records (via the CIS HUB)

Maintain the MyTag system, ensuring all assets are accounted for, all patrols are completed, and all compliance checks are completed - Reporting any discrepancies on the MyTAG system to your Control Supervisor.
Producing site access control passes
Responsible for the administration of lost & found property.
Book on all members of the security team correctly at the start of each shift
Report any issues or incidents to the Control Supervisor or Duty Security Manager
Respond to all incidents in line with policies and procedures.
Ensure all incidents and issues are formally investigated and recorded.
To cover for the Control Supervisor in any instance of absence - Provide effective support during incidents and lead incident response in the Control Supervisor’s absence.

Benefits: