We are looking for someone who has a bubbly welcoming personality for this new Front of House Officer position at one of our prestigious sites in the City of London. The role of the Front of House Team will be pivotal to ensuring that tenants, customers, and guests will have a first-class experience when visiting.

About the role:

• Position: Front of House Officer
• Location: London (SW3)
• Pay Rate: £13.26 per hour
• Hours: 60 hours per week
• Shifts: Monday to Friday 07:00 to 19:00

Job Requirements:

• SIA licence required  
• Experience in high end corporate front of house or concierge services
• IT Literate - Basic understanding of access control systems and IT systems/programmes i.e., Microsoft Office for emails
• Ideally to have an understanding of a visitor management systems
• Excellent written and verbal communication skills as well as customer service  
• Must have an excellent command of English Language & Good IT Skills
• Reliable, Responsible and Punctual
• A friendly, professional, courteous, and outgoing character
• To always take pride in your appearance, ensuring immaculate presentation
• Flexible in the approach to daily duties and additional events when held on site.
• Be confident you can undertake 100% of all specific duties
• Be able to provide all the documentation and vetting information?requested

Key Responsibilities:

• The role includes you to meet and greet, patrolling, reception duties, access control, answering incoming telephone calls, conducting emergency procedures, providing a warm 5-star greetings.  
• Able to demonstrate and deliver high quality guarding and customer service to both our customers and service users.
• Able to work in a team as well as on your own and have the ability to be pro-active and think on your feet use initiative
• Be calm under pressure and confident in dealing with confrontational situations in a calm and professional manner
• To always portray a friendly, professional, and courteous demeanour, using open and appropriate body language.
• To ensure that all visitors and staff are dealt with efficiently, always providing an exceptional customer service ensuring that their expectations are met, if not exceeded.
• To be responsible for the efficient running of reception, concierge or bookings desks with the professionalism and knowledge required for each location
• To check guests in & out promptly
• To always ensure great teamwork both within and outside the department, always demonstrating a “can do” approach and solutions
• To be responsible for the upkeep and cleanliness of your allocated area including filing and next shift preparation
• To assist in any other reasonable duties as required

Benefits:

• Health care plan (HSF)
• Perk Box (HSF) – discounts & offers from cinema tickets to days out
• Cycle to work scheme
• Tailed Site Uniform
• First class training allowing you to develop your skills
• A view for career development
• Long service & Employee Recognition awards

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